Terms and Conditions
U.S. marketplace | Florida headquarters
Dated October 11, 2026
1. Agreement and Nationwide Scope
These Terms govern use of glamrevive.com, operated by GLAM REVIVE, LLC ("Glam Revive," "we," "us," or "our"), headquartered in Florida and serving buyers and sellers throughout the United States. By affirmatively accepting these Terms during registration or checkout, you agree to them. Use of the service is subject to these Terms to the extent permitted by applicable law.
These Terms incorporate our published shipping and returns policies. Mandatory federal and state rights take priority over any conflicting provision. These Terms do not themselves establish compliance with every state law.
2. Our Marketplace Role
Glam Revive connects independent buyers and sellers of new and pre-owned bridal, evening, formal, and special-occasion fashion. Unless a listing expressly identifies Glam Revive as the seller, the purchase agreement is between the buyer and the independent seller.
Sellers are responsible for their items, descriptions, and fulfillment. Glam Revive does not guarantee a sale, an item's fit, or a user's performance. This marketplace role does not eliminate obligations imposed on Glam Revive by law.
3. Eligibility and Account Security
You must be at least 18 years old and legally able to enter a binding agreement. Provide accurate account information, keep it current, and protect your login credentials.
Do not impersonate others, access another account without authorization, or create accounts to evade restrictions. Notify hello@glamrevive.com promptly if you suspect unauthorized access. Account-security responsibilities do not waive protections for unauthorized transactions under applicable law or payment-provider rules.
4. Accurate Listings and Seller Obligations
You must own the item or have authority to sell it. Describe the brand, labeled size, relevant measurements, condition, disclosed alterations, defects, repairs, and included accessories accurately. Identify whether an item is new, pre-owned, or custom-made.
Use clear photographs of the actual item. You must have permission to use all listing content. Counterfeit, stolen, unlawful, or misleadingly described goods are prohibited. Do not claim authenticity without a reasonable basis. Keep availability current and do not accept payment for an unavailable item.
5. Buyer Responsibilities
Review the photographs, description, measurements, condition, alterations, price, and shipping arrangements before purchase. Ask questions through Glam Revive Messenger before paying. Designer sizes vary, and alterations may change fit. Provide an accurate delivery address and pay the agreed amount. Seller misrepresentation is not excused merely because a buyer did not ask a question.
6. Payments and Fees
Pay for marketplace purchases through Glam Revive's approved checkout. Applicable platform fees must be disclosed on the pricing page or in the transaction flow before you incur them. Payment-processing charges may also apply as disclosed and permitted by law. The fee schedule and disclosures presented for your transaction govern that transaction. Changes to fees apply prospectively after appropriate notice, not retroactively to completed purchases. Payment providers may hold, delay, reverse, or refund funds under their rules. Glam Revive does not promise payment-release times.
7. No Off-Platform Payments or Fee Avoidance
Do not redirect transactions introduced through Glam Revive to another website or payment method to avoid fees. Do not request cash, bank transfers, external payment links, or PayPal Friends and Family for a Glam Revive purchase. Glam Revive does not administer refunds or provide transaction support for payments outside its checkout. External payment-provider and statutory rights remain unaffected. Fee avoidance may result in account restrictions or suspension.
8. Shipping Cost and Fulfillment
Sellers must provide a shipping cost or offer free shipping before purchase. The buyer pays the agreed shipping cost unless the seller offers free shipping. The seller chooses a trackable service, packages the item securely, and arranges shipment within the timeframe disclosed or agreed before purchase. Confirm the destination, shipping charge, and any requested delivery upgrade through Messenger before payment. Include all agreed shipping charges in checkout. Sellers must not demand unexpected additional or off-platform shipping payments. Notify the buyer promptly of delays and comply with applicable shipping, cancellation, and refund requirements.
9. Mandatory Tracking and Receipt
All shipped orders must use tracking that can be checked online, such as USPS, UPS, FedEx, or DHL. Within 24 hours of handing the package to the carrier, send the carrier name and tracking number to the buyer through Glam Revive Messenger and attach a photo or file of the shipping receipt. Keep the original receipt and proof of carrier acceptance, including package weight where recorded, until the transaction and any dispute are resolved. Shipping without tracking violates this policy and may leave the seller unable to prove delivery. Repeated violations may result in selling restrictions. This requirement does not apply to local pickup.
10. Local Pickup
Arrange local pickup through Glam Revive Messenger and pay through the approved checkout. Buyers should inspect the item before accepting it. Both parties should document the handover and choose a safe meeting location. Glam Revive does not supervise meetings. Payment-provider coverage may differ for pickup transactions. These arrangements do not waive rights concerning fraud or material misrepresentation.
11. Final Sales: No Routine Returns or Exchanges
ALL SALES ARE FINAL, SUBJECT TO APPLICABLE LAW AND PAYMENT-PROVIDER RIGHTS. Glam Revive does not offer routine returns or exchanges for a change of mind, an accurately described item that does not fit, or an item no longer needed. A buyer may list the item for resale. Sellers must still deliver the correct item as described. This policy does not bar remedies required by law or eligible payment-provider claims for non-delivery, counterfeit goods, the wrong item, or material misrepresentation. It does not exclude nonwaivable warranty rights. Do not return an item without written instructions from the seller following an agreed resolution, or from the payment provider handling the claim.
12. Reporting a Problem
For problems discovered on delivery, please contact the seller through Messenger within 48 hours. For additional assistance, email disputes@glamrevive.com with the order number, issue description, and supporting evidence. Keep the item, packaging, shipping label, photographs, and relevant messages. A package-opening video can help, but failure to record one does not automatically remove statutory or payment-provider rights. Avoid wearing, washing, altering, or repairing a disputed item while it is under review. The 48-hour contact request is not a cutoff for statutory or payment-provider claims. Glam Revive may facilitate communication and review evidence, but does not guarantee a refund or dispute outcome.
13. PayPal Protection and Refunds
Eligible purchases paid through the buyer's PayPal account may qualify for PayPal Purchase Protection. Coverage is conditional; PayPal determines eligibility, evidence, deadlines, and outcomes under the applicable country-specific terms. Under PayPal's current U.S. rules, an Item Not Received dispute must be opened within 180 days of payment. A Significantly Not as Described dispute must be opened within 30 days of delivery or 180 days of payment, whichever is sooner. Escalate an unresolved dispute to a claim within 20 days of opening it. Always check PayPal's current terms. PayPal may require a return at the buyer's expense. Approved protection may cover the item price and original shipping, but does not cover return shipping. Most local pickups are excluded from Item Not Received claims, while Significantly Not as Described claims may remain eligible. Custom-made items and purchases intended for resale have exclusions. Approved refunds use the original payment provider where available. Amount and timing depend on the resolution, payment method, provider, and bank. Do not seek duplicate reimbursement.
PayPal Purchase Protection
PayPal Resolution Center
14. Inspection and Verification Badges
A badge reflects only the checks expressly described for that badge. It is not a blanket guarantee of authenticity, condition, fit, value, or payment protection. Sellers remain responsible for listing accuracy, and buyers should review all available information.
15. Conduct and Enforcement
Do not commit fraud, submit fabricated evidence, harass or threaten users, send spam or malicious files, misuse personal information, infringe intellectual-property rights, interfere with the service, or circumvent fees or restrictions. We may remove content or restrict accounts when reasonably necessary to address violations, fraud, security risks, or legal obligations. We may request relevant information and allow users to contact support about restrictions. Enforcement does not cancel outstanding obligations or eliminate legally protected claims.
16. User Content and Intellectual Property
You retain ownership of your content. You grant Glam Revive a nonexclusive, royalty-free license to host, display, reproduce, and format it as reasonably needed to operate the marketplace and promote your listings. This does not authorize disclosure of private messages or personal details for advertising without an appropriate lawful basis. You confirm that you have the necessary rights to your content. After removal, reasonable backups and records may remain where necessary for legal compliance or disputes. Glam Revive's branding and original website content may not be copied or misused without permission or a legal right.
17. Privacy and Personal Information
Our Privacy Policy describes how we collect, use, retain, and disclose personal information. Applicable state privacy rights and any required state-specific notices apply when their legal conditions are met; these Terms do not replace them. Use another user's address and contact details only for fulfillment or resolving the transaction. Do not use them for unsolicited marketing or disclose them unnecessarily. Protect receipts and other documents containing personal information. We may collect seller-verification information when legally required.
18. Taxes and Marketplace Requirements
Sellers are responsible for their income taxes and legally required reporting. Buyers and sellers remain responsible for taxes assigned to them by law. Where Glam Revive or a payment provider is legally required to collect, remit, or report taxes, that obligation is not shifted to users by these Terms. Sellers must cooperate with lawful identity, tax, and marketplace-verification requests. Additional requirements may apply to qualifying high-volume sellers of new or unused goods. A seller's status as a private individual or business may affect the legal obligations applicable to a sale.
19. Availability and Limits of Responsibility
We aim to provide a reliable service, but do not guarantee uninterrupted or error-free access. Third-party services, carriers, and independent users may affect transactions. To the extent permitted by law, Glam Revive is not responsible for losses caused solely by another user's conduct or a third-party service outside our control. This clause does not excuse our own legally actionable conduct. Nothing excludes liability for fraud, willful misconduct, gross negligence, or any liability or consumer protection that cannot legally be excluded. Where a limitation is prohibited, it does not apply.
20. Account Closure
Request account closure at hello@glamrevive.com. Closure does not cancel outstanding orders, payment obligations, or disputes. Relevant records may be retained as legally required or reasonably necessary to resolve outstanding matters, consistent with the Privacy Policy.
21. Florida Headquarters and Governing Law
Glam Revive is headquartered in Florida and serves users throughout the United States. These Terms are governed by Florida law, except where applicable law requires otherwise. Nothing limits rights or protections that cannot legally be waived under applicable federal law or the laws of a user's state. If a provision conflicts with a mandatory legal requirement, that requirement controls to the extent of the conflict. Selecting Florida law does not restrict use of the platform to Florida residents.
22. Changes and Severability
We may update these Terms and revise the date. Material changes will receive appropriate notice and take effect prospectively, subject to applicable law. Where legally required, we will obtain agreement before changes apply. If a provision is held unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not automatically waive it.
23. Contact and Related Policies
GLAM REVIVE, LLC | Headquarters: Florida, United States
General support: hello@glamrevive.com
Transaction disputes: disputes@glamrevive.com
Support hours: Monday-Friday, 9:30 AM-6:00 PM Eastern Time. We aim to respond within 1-2 business days; response times are not guaranteed.
